Refund policy

Return and Exchange Policy – Shoplyo

Since our products are print-on-demand, each item is custom made after the order is placed.

Size Exchanges
We offer a 7-day size exchange policy from the date of delivery.

To be eligible for an exchange:
• Item must be unused and unwashed
• Item must be returned in original condition
• Request must be made within 7 days of delivery

Damaged or Incorrect Products
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos of the product.

We will provide a free replacement or refund after verification.

Non-Returnable Situations

Returns or refunds will not be accepted for the following cases:

• Incorrect size selected by the customer (size exchanges may be available depending on stock availability)
• Minor color variations due to differences in screen displays or lighting in product photography
• Change of mind after the order has been processed or printed

Refunds (If Applicable)
Refunds are issued only in cases where the product is defective or unavailable. Refunds will be processed to the original payment method within 5–7 business days after approval.